To resend tickets to a ticket holder, go to the SSBO – Box Office tab in the management dashboard and Customer Reports.
Filter to find the customer, click on the name, then on Tickets and the ticket you wish to resend, at the bottom of the pop-up window click Resend tickets.
You can enter a message to the ticket holder before sending.
This can also be done in a similar way from Sales Reports.
This can also be done from the Events tab, filter for the event the ticket holder is attending, click on the ID button, click on Dates, Times and Prices at the venue the ticket holder is attending, click on the performance Details… button, find the ticket holder in the list, click on the name field, select the ticket/s to resend and click Resend tickets.
You can enter a message to the ticket holder before sending.