To move someone’s ticket/s to another performance date, go to SSBO – Box Office tab in the management dashboard and Customer Reports.
Filter to find the ticket holder, click on Tickets and on the ticket price of the ticket you want to move/exchange. You will see an arrow next to the performance date click on it and this will show the alternative dates available.
Click on the arrow next to the date you want to move the ticket/s to and you’ll see a notification the ticket/s have been moved and to prompt you to resend the revised tickets. This can also be done in a similar way from Sales Reports.
This can also be done from the Events tab:
filter for the event the ticket holder is attending
click on the ID button
click on Dates, Times and Prices at the venue the ticket holder is attending
click on the performance Details… button
find the ticket holder in the list
click on the name field
click on the arrow next to the performance date and click on a new date from the Move ticket to… list
You’ll see a notification the ticket/s have been moved and to prompt you to resend the revised tickets.