To issue a refund go to the SSBO – Box Office tab in the management dashboard and Customer Reports.
Filter to find the ticket holder, click on tickets and the ticket that needs to be refunded. You will see the ticket amount plus the booking fee breakdown.
Tick the ticket amount and then click the red refund bar. It is possible to also refund the booking fee – please note that Stripe and Eventotron fees are not refunded to the festival/ season.
This can be done in the same way from Sales Reports in the SSBO – Box Office tab.
This can also be done from the Events tab, filter for the event the ticket holder is attending
click on the ID button, click on Dates, Times & Prices at the venue the ticket holder is attending
click on the performance Details… button, find the ticket holder in the list
click on the name field, you will see the ticket amount plus the booking fee breakdown.
Tick the ticket amount and then click the red refund bar. It is possible to also refund the booking fee – please note that Stripe and Eventotron fees are not refunded to the festival/ season.