Here you can create special ticket types and apply them to individual performances or events. Here’s how:
Click on New ticket type…
We’ll use a 2 for 1 offer as an example.
Ticket Details
Ticket Name – this needs to be something that will make sense to your audience. In this case we’ll call it 2 for 1
Ticket Code – for your reference. This is NOT a promo code that audience members use to access this ticket.
Ticket Description – this is audience facing so a short description giving more detail about the ticket
Display Order – Change the order this ticket is displayed. Note that standard full price is at slot 5 and standard concession is at slot 10.
Price Adjustment – enter a number, a percentage or a +/- value. For this example we’ve inputted 50%
Reporting Value – Leave blank unless this ticket’s price should be reported to artists differently (ie it was paid in advance as a pass, multi-ticket or similar). Enter a number, a percentage or a +/- value.
Booking Fee: If different to your standard booking fees.
Streaming – select Yes if you want to include a stream link with the ticket
Ticket Multiple – what multiples can be added to a basket. In this instance enter 2 – meaning tickets must be bought in pairs
Minimum Tickets – The minimum number of tickets that can be added to the basket. For this example it’s 2.
Maximum Tickets – The maximum number of tickets that can be added to the basket.
Limit per Event – Limit the number of times a customer can buy this Special Ticket. You can do this by tag count or choose a number.
Tickets Available – how many of these tickets can be purchased?
From hold – Should these tickets be taken from the general pool or a specific hold.
Not Available Until… – For late release of tickets – if you want this special ticket to become available at a specific time, select the time from the dropdown.
Spaces taken – does this ticket represent multiple seats? In this example, each ticket represents 1 space taken
Hide Standard Prices – indicate whether or not to display standard Full Price and Concessions for performances with this special ticket
Allow Overselling – select Yes and venue capacity will be ignored in favour of ‘Tickets Available’.
Restricted Access – Users must have a code to access the offer – we’ve chosen Yes in this example
Promocodes – Restrict this ticket to users with the following promocode(s).
Always available to counter staff – select Yes if you want counter staff logged into the box office website to always be able to issue this ticket type.
Tags – Restrict this ticket to users with the following tag(s)
Then hit Save
Now go to Applying the Ticket to in the right hand column and click +
You can filter your events by date, title, venue or performance tag.
You can change the value (price adjustment) here, meaning you can apply the special ticket at different values to different events or performances. Eg:
Click the arrow/s next to the event or individual performances you want this special ticket to apply to
Click Save at the bottom of the special ticket template. Here there are the options to:
1. Save the template (this saves the special ticket template but doesn't change any applied events or performances)
2. Save the template and apply settings to existing tickets (this will update all the applied events or performances with the changes you've made to the special ticket template but will not reset pricing)
3. Save the template, apply settings and reset pricing (if you have made changes to individual event or performance prices, this option will reset to the overall special ticket template price adjustment)