Go to the Box Office - SSBO tab and Holds
This is where you can create holds, effectively putting tickets aside for your specified groups on applicable performances.
Create a new hold…
Hold details
Hold Name – for example: Press
Hold Access – Select who can access the hold (Season / Festival Manager, Venue Manager, Event Manager / Artist)
Available to sell – select whether the hold can be sold if not taken up.
Release – Select a time when the hold can be released for sale
Tickets to hold – maximum number of tickets to hold.
Shared hold – shared holds are spread across all selected performances/sessions of an event. If you select NO – the tickets to hold will be on a performance by performance level (so in this example, 4 tickets will be held for Press at every performance it is applied to)
Click Save
Now click Applying offer to… +
Select the performances you wish to apply the hold to.
Click Save.
To view and allocate your holds – go to the event/performance you have applied holds to via the Events tab in the management dashboard. Click on Dates, Times & Prices. Click the Details button under the specified performance.
You will see the Event Hold listed. To allocate a hold click +Issue a Comp
Ticket Type – As a Season Manager, you always have the ability to issue a ‘Season Comp’, regardless of capacity and whether tickets have been held aside. Click on the field to see the dropdown:
Select the number of tickets
Input the customer information – name, email, phone no, organisation and notes.
Hit Save.
You will see your hold listed and the attendee will have received an email ticket.