Go to the Box Office – SSBO tab in your management dashboard and hit Options.
Messages and Labels
Full Price Name Override – Here you can give your full price ticket a different name in Super Simple Box Office if needed.
Full Price Description Override – Change the description of the Full Price ticket (Defaults to ‘General Admission’)
Concession Price Name Override – here you can give your concession price ticket a different name in Super Simple Box Office
Concession Price Description Override – Change the description of the Concession price ticket (Defaults to ‘General Admission’)
Ticket Footer – Here you can add some text to appear in the footer area of your tickets. If you are confident with HTML, you can change formatting and add images in the source code.
Comp Ticket Footer – This text will feature before the standard ticket footer for recipients of complimentary tickets.
Ticket Reminder Email – *Please note: this is an add-on feature and has to be activated by Eventotron* Send emails automatically to all ticket holders the day before their shows.
Sold Out Message – Change the sold out message. Defaults to: “No tickets are currently available. Please contact the venue directly or try a different performance.”
Sales Stopped Message – Change the sales stopped message. Defaults to: “Sales have been stopped for this performance. There may be some limited availability on the door.”
Booking Fees
If you wish to take ticket booking fees – put in the amount:
Per Ticket Fee (free) – enter a number (no currency sign) if you want to take a booking fee on free tickets
Per Ticket Fee (regular tier) – enter a number (no currency sign) if you want to take a booking fee per regular tier ticket
Per Ticket Fee (top tier) – enter a number (no currency sign) if you want to take a different booking fee on more expensive tickets.
Tier Threshold – The ticket price at which top tier fees kick in.
For example, all tickets under £10 are regular tier and all tickets over £10 are top tier, the tier threshold is 10
If you do not have a different fee for regular and top tier this can be left blank.
Fee Cap – Put a cap on the total booking fee per transaction. Please note that Stripe and Eventotron charges will continue to be applied and may therefore exceed the total booking fee in some limited circumstances.
Artist Reporting
Season Split – If you take a percentage cut of the ticket price, please enter it here.
Full Price Ticket Reporting Value – If you take a cut of the advertised full ticket price which can’t be calculated as a straight percentage, you can set how the artist’s share is presented here. Accepts a percentage, a +/- value or a stright number. Please note that reporting values for other ticket types can be set in ‘Special Tickets’. This is an advanced feature – in most cases it should be left blank.
Hide Ticket Value – Select Yes to hide the ticket value of sold tickets to artists
Always show audience contact details to artists – If set to ‘No’ – audience contact details are only visible to artists if the audience member has opted in (this can be enabled in the SSBO WordPress plugin). If set to ‘Yes’, please ensure you are complying with privacy laws in your region.
Allow artist access to door tool – select Yes to allow artists access to the door tool. Venue and season / festival managers always have access
Donations
SSBO Donation Text – Super Simple Box Office encourages ticket buyers to make a small donation to the Festival. Please include any relevant messaging here.
Possible Donation Amounts – Please a list of numbers, seperated by commas and no spaces
Default Donation – enter the amount you want the donation option to default to
Donation Declaration – Do you require donors to make a declaration in relation to their donation? For example, ‘Gift Aid’ in the UK.
If answered YES – you will see:
Donation Declaration Text – here enter the text to display with your donation declaration. For eg:
Boost your donation by 25p of Gift Aid for every £1 you donate
Gift Aid is reclaimed by the charity from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer.
I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all my donations it is my responsibility to pay any difference.
Donation Declaration Image – Upload an image to accompany the donation declaration. Your image will be converted to a .jpg measuring 800 pixels wide by 280 pixels tall. Once uploaded, you can click the pencil icon to resize or crop your image.
Splash Screen
Ticket Splash Screen – flip to YES if you want to display a message to ticket buyers before they add tickets to their basket. Use for T&Cs, point them towards membership schemes or similar.
Splash screen image – upload an image to appear on your splash screen
Splash screen content – add text to appear on your splash screen
Splash screen background – choose a background colour for your splash screen
Splash screen text – choose a colour for the text on the splash screen
Call To Action text – this is a button that appears on the splash screen, this text should be short and explanatory, ie: Find out more about membership
Call to Action link – input the link for the call to action button (the membership info page in this example)
Splash Screen Dismiss Button Text – this is the button to dismiss the splash screen, this text should be short and explanatory, ie: No, take me to the box office.
Membership or Pin-Badges
Membership or Pin/Badge Required? – If customers must own a pin, badge or membership to purchase tickets, set up the necessary add-on in Add-ons & Merch and then choose it from the dropdown under Not applicable.
Bypass Pin/Membership – Select any paid ticket types that will bypass the pin/membership count.
Suspend Sales
Suspend All Sales – select YES to suspend all sales
Sales Suspended Message – Displayed to customers if they click a ‘Buy Now’ button when sales are suspended.
Allow Tagged Customers – Customers with this tag can bypass the suspension of sales.
Miscellaneous
Allow counter staff to issue comps from holds – select YES if you want your counter staff to be able to issue comps from holds
Door Tool Terms and Conditions – Before using the Eventotron Doortool, all users must agree to your terms and conditions. Policy details your enter here will replace our standard privacy notice.
Stripe Test Account – Enter your Stripe Test Account for the purposes of testing an integration. It is important that this field is cleared before going live. Please note this is NOT your Stripe Public key (which starts pk_test_******) but your test account number, which should look something like acct_**********
If in doubt, we suggest you test in live mode and refund any test transactions.
Streaming Site – By default, audience members with a ticket for a live streamed or archived event will be sent to an Eventotron-hosted page to view their stream. If you are set up to host the streams on your own website or box office sub-site (for example, you may be using the Eventotron WordPress plugin) then enter the base address of the site here. Only applicable if you program live streamed or archived digital shows.
Default booking button type – Change the default booking button style when creating new performances. Leave blank for standard Super Simple Box Office behaviour.